Level Up Your Customer Service Experience With Us

We make it easy for our clients to create best-in-class digital customer service experiences

Customer service in the digital age isn’t easy. There is a lot of nuance in digital channels. Whether you’re using live chat, messaging, social, email, or chatbots, navigating an increasingly complex space and responding to evolving customer expectations means new demands on you and your team.

So we’re glad you found us. We’re ready to help you build your digital muscles so you and your team can have great conversations across channels, without it feeling robotic or transactional.

If you’re ready to scale, build, or optimize your digital experience for meaningful impact on your business results, you’ve come to the right place. We are advocates for great customer relationships. We bring industry-leading digital customer service strategies and support, developing tailored approaches to help you build an efficient and truly amazing experience for your customers.

We know customer service can feel like a cost centre, but when done right it can drive the success of your entire business. You’ve invested in the technology, you have the people, and now it’s time to bring them together and create something special. 

What We Do

Customer expectations have evolved. They want to be able to reach you in the way that’s convenient for them when they need help. But in a world of self-serve-first, when customers reach out, it's still an opportunity for you to build a connection.

We're your strategic and executional partner guiding you on the path to leveraging digital channels to create a positive experience for your customers and employees. 

And it doesn’t have to be complicated. We help uncover things that don't require heavy lifting and will make a significant impact. We’re big on simple, do-it-yourself improvements and will leave you with the skills and tools to keep going. This includes:

  • Digital Conversational Skills Training

  • Chatbot Journeys and Supporting Language

  • Process Development to Support Digital Channels

  • Recruiting strategies for digital channels

  • Building leadership coaching skills to support digital conversations

What Our Clients Have to Say

  • “They still have that mentality of treating every customer as if [Rogers] were an SME. That quality and pride of work. They definitely break the mold on that. They care.”

    L2D Stakeholder 

  • “They still have that mentality of treating every customer as if [Rogers] were an SME. That quality and pride of work. They definitely break the mold on that. They care.”

    L2D Stakeholder

  • “They still have that mentality of treating every customer as if [Rogers] were an SME. That quality and pride of work. They definitely break the mold on that. They care.”

    L2D Stakeholder

  • “They still have that mentality of treating every customer as if [Rogers] were an SME. That quality and pride of work. They definitely break the mold on that. They care.”

    L2D Stakeholder

  • “They still have that mentality of treating every customer as if [Rogers] were an SME. That quality and pride of work. They definitely break the mold on that. They care.”

    L2D Stakeholder

  • “They still have that mentality of treating every customer as if [Rogers] were an SME. That quality and pride of work. They definitely break the mold on that. They care.”

    L2D Stakeholder

  • “They still have that mentality of treating every customer as if [Rogers] were an SME. That quality and pride of work. They definitely break the mold on that. They care.”

    L2D Stakeholder

  • “They still have that mentality of treating every customer as if [Rogers] were an SME. That quality and pride of work. They definitely break the mold on that. They care.”

    L2D Stakeholder

  • “They still have that mentality of treating every customer as if [Rogers] were an SME. That quality and pride of work. They definitely break the mold on that. They care.”

    L2D Stakeholder

  • “They still have that mentality of treating every customer as if [Rogers] were an SME. That quality and pride of work. They definitely break the mold on that. They care.”

    L2D Stakeholder

  • “They still have that mentality of treating every customer as if [Rogers] were an SME. That quality and pride of work. They definitely break the mold on that. They care.”

  • “They still have that mentality of treating every customer as if [Rogers] were an SME. That quality and pride of work. They definitely break the mold on that. They care.”

  • “They still have that mentality of treating every customer as if [Rogers] were an SME. That quality and pride of work. They definitely break the mold on that. They care.”

  • “They still have that mentality of treating every customer as if [Rogers] were an SME. That quality and pride of work. They definitely break the mold on that. They care.”

  • “They still have that mentality of treating every customer as if [Rogers] were an SME. That quality and pride of work. They definitely break the mold on that. They care.”

About Us Summary

Leap2Digital is a digital customer service consultancy that leads with humanity and empathy. We believe that any organization can deliver excellent customer service with the right help, regardless of team size or budgets. We roll up our sleeves with you and help you put customers and their experiences at the centre of how you work. We’ve been in your shoes leading teams and understand what you need in a partner. We bring experience from across sectors and an honest belief in strategic and executional excellence to every project. For us it’s about partnership and guidance from the very beginning.