Level Up Your Customer Service Experience With Us

We make it easy for you to create best-in-class digital customer service experiences

Customer service in the digital age isn’t easy. There is a lot of nuance in digital channels. Whether you’re using live chat, messaging, social, email, or chatbots, navigating an increasingly complex space and responding to evolving customer expectations means new demands on you and your team.

So we’re glad you found us. We’re ready to help you build your digital muscles so you and your team can have great conversations across channels, without it feeling robotic or transactional.

If you’re ready to scale, build, or optimize your digital experience for meaningful impact on your business results, you’ve come to the right place.

When done right, customer service can drive the success of your entire business. You’ve invested in the technology, you have the people, and now it’s time to bring them together and create something special. 

What We Do to Help You

Customer expectations have evolved. They want to be able to reach you in the way that’s convenient for them when they need help. But in a world of self-serve-first, when customers reach out, it's still an opportunity for you to build a connection.

We're your strategic and executional partner on the path to leveraging digital channels to create better experiences for your customers and employees. 

And it doesn’t have to be complicated. We focus on what your team can do themselves to get started leave you with the skills and tools to keep going. This includes:

  • Digital conversational skills training

  • Chatbot journeys and supporting language

  • Process development to support digital channels

  • Recruiting strategies for digital channels

  • Building leadership coaching skills to support digital conversations


Some of the Organizations We’ve Worked With

What Our Clients Have to Say

  • For the development of our Customer Care Digital Strategy our team had the pleasure of working with the Leap2Digital team. We were thoroughly impressed with the level of expertise and level of organization L2D provided our team to navigate towards implementing a digital strategy. The Leap2Digital team understood our business gaps and tailored a strategy to assist our team in accomplishing our digital goals.

    Christina K, Manager, Customer Care, Alectra Utilities

  • What I found most helpful was the gaps they highlighted to help our experience, which we are now actioning.

    Kelly, Manager, Customer Care, Global Investment Management and Insurance Company

  • Leap2Digital has delivered presentations and learning opportunities to our members on multiple occasions. Their knowledge and expertise have served as a resource, guiding numerous organizations through a multitude of challenges and opportunities over the past two years. Their insights have assisted organizations in navigating market dynamics and have also enabled them to effectively utilize emerging technologies and trends. Our collaboration with Leap2Digital is positively impacting our members and the contact center industry in Manitoba.

    Bruce Rose, Executive Director, Manitoba Customer Contact Association

  • With Margaret and Danielle's very engaging and knowledgeable assistance, our customer experience team is on the path to success.

    Senthuran S, Manager, Customer Care, Elexicon Energy

  • Danielle and Margaret were instrumental to revolutionizing our social media care and live chat experience. Through their exceptional leadership, they envisioned and executed a strategy that expanded the digital care team to over 500 frontline members. Their efforts transformed the lowest-performing channel into the one with the highest NPS and resolution rates among all customer-facing channels.

    Heather, VP, Customer Care, Telecommunications​ Company

  • The confidence level of our agents was raised to write empathetic and conversational responses for our digital care platforms.

    Manager, Customer Service Engagement, Global Investment Management and Insurance Company

  • ContactNB has had the pleasure of partnering with Leap2Digital's Danielle Kovac and Margaret Tsuji.  They have hosted webinars for our members and also led an informative session for our leadership team on emerging digital tools and strategies.  These ladies are friendly, helpful and knowledgeable ... and great to work with!

    Cheryl Steadman, Executive Director, ContactNB Inc.

A Little About Us

We are a digital customer service consultancy that leads with empathy. We believe that any organization can deliver excellent customer service with the right help, regardless of team size or budgets. We bring experience from across sectors and an honest belief in strategic and executional excellence to every project. For us it’s about partnership and guidance from the very beginning.