About Us

We are people people. We care about you, your team, and your customers. We get excited about helping leaders move beyond traditional customer service and recognize the true potential that lives in your relationship with your customer as you make the leap into digital customer service.

Which is why we refuse to be just another consultant. Our clients call us, “the real deal.” What we build with you is the real deal too: actionable and executable plans. We’re strategic, but we’re also practical and get into the weeds with you. Because we’ve been there before. We've bought the technology, we've supported the people, and we had to figure out how to bridge the gap for ourselves and our teams. It can take just one conversation to transform your customers’ perceptions of you. We make sure your team is equipped to have the best conversations through the right combination of skill building, processes, and optimization, from “Hello” to “Enjoy the rest of your day.”

With 30+ years of combined experience we know it’s more than just customer service. It’s human relationships. It’s taking a leap into the unfamiliar and creating exceptional experiences with your team for your customers.

We’re excited at the chance to dive in with you.

Reach Out Today

Meet Our Founders

Leap2Digital was founded when two colleagues turned friends became business partners. We created a winning recipe leading one of the largest digital customer service teams in Canada–and gained startup experience in a large traditional organization while doing it. We’ve learned even more as we’ve grown Leap2Digital. We bring industry-leading customer service expertise to leaders who need guidance as they navigate the complexity of an evolving customer service landscape.

Working with clients across industries, in both private and public sectors, we have discovered that bridging the gap between customers, employees, and technology is the special sauce that helps businesses reach their full potential. We’re excited by each new team and challenge and the chance to partner with you to build for and support the nuances of digital transformation.

Danielle Kovac

Danielle is an award-winning customer service executive with 20+ years in the customer service industry. As a customer experience strategist, Danielle creates a vision that inspires others to work collaboratively and ultimately deliver exceptional business results. She has a reputation for being a “hands-on” leader who continually challenges the status quo, evolving underperforming functions into high performing, customer-centric teams.
Danielle’s superpower is inspiration. She likes to dream big, believes in possibilities, and won’t settle for mediocrity. While working at one of Canada’s largest telcos Danielle developed her expertise and industry knowledge in the digital customer service space, creating a digital customer care experience that garnered global recognition.
Her greatest inspiration are her children and sees being mom as her most important role. When she’s not building business-changing strategies, you’ll find her cheering on her daughters either in the forest at a bike race or in a hockey arena. As an outdoor enthusiast she enjoys hiking, snowshoeing and running.
Danielle’s Mantra: Great things never came from comfort zones.
Margaret Tsuji

Margaret is a thought partner, master collaborator, and dot connector. She’s an award-winning customer service leader with experience in strategic planning, marketing, facilitation, and customer service at some of Canada’s largest companies in the telecommunications, technology and retail sectors. She’s known for building high performing teams and setting new standards for organizational excellence through world class customer service.
Margaret is also a leadership coach. She’s an Associate Certified Coach with the International Coaching Federation and is also a Certified Professional Facilitator with the International Association of Facilitators. Her super power is asking curious questions and shining a spotlight on client challenges, enabling them to find clarity and take action.
While she loves L2D and coaching, her most important job is mom to her two boys. Her proudest accomplishment so far (other than her kids) is demolishing and rebuilding a small kitchen in her first home in just two weeks.
Margaret’s Mantra: Integrity is doing the right thing even when no one is watching.

Our Values

We want to help you create best-in-class digital customer service experiences that deliver real business results. Our values drive us toward this mission every day.

True Connection

Something special happens when you build a real relationship with your customers. We’re here to help you do that.

People-Centricity

We put people first in our work and in our approaches. We prioritize you, your teams, and your customers.

Excellence

We don’t believe in mediocrity. We never settle for just okay and we won’t let you.

Vision

We dream big for you. We understand the power and potential of great customer service and bring that to life for your employees, customers, and business.